Mobile App account deletion process

You can delete your Muawin account directly through the app:

1.           Log in using your credentials or biometric authentication.

2.         Navigate to the 'More' section.

3.         Select the ‘Unregister’ option.

4.         Confirm by entering the OTP sent via SMS or email.

5.         Completion: Your account will be unregistered successfully.

Alternatively,

You can initiate the deletion process by contacting our customer support at [email protected].

* Please note that certain data will be retained as required by law, even after account deletion.


Data Retention Policy

Your data is stored securely for as long as necessary to fulfill legal obligations and business requirements. Certain data may remain in our backup systems for a specified period even after account deletion.


Changes to User Data Retention Policy


We may update this policy from time to time. Significant changes will be communicated via the app or email. Continued use of Muawin after any updates constitutes acceptance of the new policy.

 

Contact

For any queries and details, you can write to us at [email protected]

Cashew Financial Services Limited (Muawin) is a licensed NBFC by the Securities and Exchange Commission of Pakistan
103-K, DHA Phase 1-C, Lahore, Pakistan

For Queries and Complaints
Call: +92 304 1110494
WhatsApp: +92 301 0544713
Email: [email protected]


Mon – Fri
10:00 AM – 6:00 PM
© 2022 Cashew Financial Services Limited (Muawin)
Licence No. SC/NBFC-1/197/Cashew/2021-03
Important Risk Warning: Using our BNPL services involves risks. Please consider all risks associated with borrowing and spending before making any decisions. Late payments or missed payments may result in additional fees or charges, and may negatively impact your credit score